1. Custom Orders
All our products are custom-made, meaning every project is unique and tailored to your specific needs. To begin the process, please contact our team via phone or email. We will guide you through the available perforation options, materials, and finishes, and work with you to finalize the details of your project.
2. Personalization and Design
Each product is fully customizable in terms of perforation design, material, color, and size. Our specialists will assist you in choosing the best solutions that meet your aesthetic and functional requirements. At every stage of the collaboration, you can count on our advice and technical support.
3. Pricing
Since all products are custom-made, pricing is individual and depends on the complexity of the project, materials used, and finishes. Once all the details are agreed upon, we will provide you with a detailed quote, which you will need to approve before production begins.
4. Payments
After accepting the quote, we will issue a proforma invoice. Orders will be processed after the payment has been received or according to individually agreed terms. We accept bank transfers and other forms of payment, which will be arranged during the finalization of the order.
5. Lead Time
The lead time for custom orders depends on the type and complexity of the project. Typically, production time ranges from a few days to several weeks, but the exact timeframe will be specified after the details of your order are confirmed.
6. Shipping
Due to the variety of projects and product sizes, shipping methods are arranged individually. We offer different delivery options, including courier shipping or specialized transport. Shipping costs and delivery times will depend on the location and type of order.
7. Returns and Complaints
Since all products are custom-made according to individual specifications, we do not accept returns. In the event of any defects or issues with the product, please contact us immediately. We will review the issue and, if necessary, arrange for a repair or replacement.
8. Contact and Support
If you have any questions regarding orders, production processes, or pricing, our team is here to help. Feel free to reach out to us via phone or email. We are happy to provide all the information you need and support you throughout the project.